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Customer Service Agent – Japan Full-time Job

7 months ago Customer Service Jobs Chiang Mai   72 views
Job Details

Duties & Responsibilities

You will be in charge of:

  1. Assisting our Japanese speaking customers
  2. Answering empathetically to each customer in order to match their exact needs
  3. Reporting the issues our customers encounter
  4. Translating marketing material from English to Japanese and providing feedback and constructive ideas on cultural fit of content marketing for the Japanese market.
  5. Creating a network of reviewers to support product launches on Amazon Japan.
  6. A lot of companies underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.
  7. Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.

You can directly see the results of your work in helping the company grow.

Skills & Qualifications

  • Perfect in Japanese
  • Proficient in English
  • Abilities in French, Italian, Spanish or Mandarin is a plus
  • Previous experience in Customer Service is a plus


  • Autonomous
  • Responsible
  • Reliable
  • Willingness to learn
  • Hardworking
  • Altruistic
  • System-oriented (i.e. find ways to do the job better and faster)
  • Geek tendencies are a plus
  • Some technical knowledge


You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.


Flexible schedule, but expect 35 hours a week


Once a year there will be a company retreat, most likely on a South East Asian island, all expenses (accommodation, flights, activities, etc.) will be paid for.
1000€ a year in learning and IT stipend


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Company Description
Most gaming brands nowadays are built like this: a bunch of well-established people who have no interest in gaming see the video game market growing, pour in a few millions, launch a bunch of products, are friends with retailers and easily get in retail stores.KLIM’s story is slightly different. We started with a single product, to solve a specific need. We were tired of laptops that cost 1000€ and more having performance issues because of overheat and dying early. We were looking to solve this issue. We were cash-strapped so we produced only 50 units of the KLIM Cool. The customers responded positively, and we built on this first success.