Customer Service Agent – Japan Full-time Job7 months ago - Customer Service Jobs - Chiang Mai - 72 views
Duties & Responsibilities
You will be in charge of:
- Assisting our Japanese speaking customers
- Answering empathetically to each customer in order to match their exact needs
- Reporting the issues our customers encounter
- Translating marketing material from English to Japanese and providing feedback and constructive ideas on cultural fit of content marketing for the Japanese market.
- Creating a network of reviewers to support product launches on Amazon Japan.
- A lot of companies underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.
- Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.
You can directly see the results of your work in helping the company grow.
Skills & Qualifications
- Perfect in Japanese
- Proficient in English
- Abilities in French, Italian, Spanish or Mandarin is a plus
- Previous experience in Customer Service is a plus
- Willingness to learn
- System-oriented (i.e. find ways to do the job better and faster)
- Geek tendencies are a plus
- Some technical knowledge
You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.
Flexible schedule, but expect 35 hours a week
Once a year there will be a company retreat, most likely on a South East Asian island, all expenses (accommodation, flights, activities, etc.) will be paid for.
1000€ a year in learning and IT stipend
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