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German Customer Service Agent Full-time Job

2 months ago Customer Service Jobs Chiang Mai   15 views
Job Details

Duties & Responsibilities


You will be in charge of:

  1. Assisting our German speaking customers
  2. Answering empathetically to each customer in order to match their exact needs
  3. Reporting the issues our customers encounter
  4. A lot of companies underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.
  5. Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.

You can directly see the results of your work in helping the company grow.


Skills & Qualifications


  • Perfect in German
  • Proficient in English
  • Abilities in French, Italian, Spanish or Mandarin is a plus
  • Previous experience in Customer Service is a plus

Profile


  • Autonomous
  • Responsible
  • Reliable
  • Willingness to learn
  • Hardworking
  • Altruistic
  • System-oriented (i.e. find ways to do the job better and faster)
  • Geek tendencies are a plus
  • Some technical knowledge



LOCATION

You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.

WORKING HOURS

Flexible schedule, but expect 40 hours a week


BONUS

Once a year there will be a company retreat, most likely on a South East Asian island, all expenses (accommodation, flights, activities, etc.) will be paid for.
1000€ a year in learning and IT stipend


TO APPLY

Send us your résumé and letter of motivation.

Company Description
Most gaming brands nowadays are built like this: a bunch of well-established people who have no interest in gaming see the video game market growing, pour in a few millions, launch a bunch of products, are friends with retailers and easily get in retail stores.KLIM’s story is slightly different. We started with a single product, to solve a specific need. We were tired of laptops that cost 1000€ and more having performance issues because of overheat and dying early. We were looking to solve this issue. We were cash-strapped so we produced only 50 units of the KLIM Cool. The customers responded positively, and we built on this first success.